Thursday, January 28, 2021

Partnership streamlines Trimble Agriculture support

December 22, 2020 by  
Filed under Machinery

Trimble Agriculture has partnered with TeamViewer to provide remote technical support to farmers in the field – saving time and money.

In the case of any technology issue, the support team can access the in-tractor display screen remotely and troubleshoot the problem, helping farmers to get back to work more quickly while delivering performance improvements.

TeamViewer can be accessed on the Trimble TMX-2050, GFX-750 and GFX-350 displays – enabling technicians us to connect with customers and provide real time support without the need for lengthy travel, says Trimble regional sales representative Lee Clarke.

Although support staff could already view the Trimble displays remotely, they couldn’t directly control them. This meant they would have to talk the farmer through the troubleshooting process step-by-step.

Now, they can log in remotely, says Mr Clarke. “Wherever tractor drivers are on farm they can access the information needed to make smart decisions on various tasks,” he explains.

Mixed sheep and arable farmer Rob Hodgkins has used the TeamViewer system on a couple of occasions. Once was when using RTK precision technology for drilling. The problem occurred in the middle of a field.

“The system wasn’t set up specifically for our tracks, so it was leaving a little gap – I tried to find out how to fix it but on my own it was impossible,” explains Mr Hodgkins.

“While on a call to a Trimble technician I hot spotted my phone to the display and opened TeamViewer, now the technician could see my display and successfully talked me through what needed changing.”